Shipping Policy
Last updated: January 2025
Domestic Shipping (Canada)
We ship across Canada. Orders are typically processed within 1–3 business days. Standard delivery takes 5–10 business days depending on your location. Free shipping is available on orders over the qualifying threshold — see checkout for details.
Shipping Rates
A flat-rate shipping fee applies to orders below the free shipping threshold. The exact rate and threshold are displayed at checkout. Shipping costs are non-refundable.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can also track your order on our website using the order number and email address associated with your purchase.
Remote & Northern Communities
We are committed to serving all communities across Canada. Delivery to remote and northern areas may take additional time. If there are any concerns about delivery to your area, please contact us before placing your order.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue or arrange a replacement.